Privacy Policy

1. Data Collected and Purposes

We collect data needed to provide purchased services, manage payments, support, accounts, security, analytics, marketing, and fraud prevention. This may include email address, first and last name, billing details, profile or content links, payment data handled by payment processors, cookies, and technical usage data.

2. Data Controller

The data controller is Ozon International LLP, 24 Tax Suite 137b; West Link House 981 Great West Road, Brentford, England, TW8 9DN, Company No: OC431762.

3. Legal Basis

We process personal data to perform a contract, comply with legal obligations, protect the service, pursue legitimate interests, and, where required, based on consent.

4. Retention

We retain data for as long as needed for the purposes described, accounting and tax obligations, fraud prevention, and dispute management.

5. User Rights

You may request access, rectification, deletion, restriction, objection, data portability, or withdrawal of consent by contacting supporto@followiamo.com.

6. Cookies and Tracking

We use technical cookies and, with consent, analytics and marketing cookies. More details are available in the Cookie Policy.

7. Providers

We may use providers for hosting, databases, payments, email, analytics, security, and support. Data is shared only where necessary to provide the service.

8. AI-Assisted Customer Support

Support conversations, both in live chat and by email, are handled in Chatwoot, which we self-host on our own server in Germany (Hetzner, Nuremberg). Replies are drafted by an automated assistant: the content of your message, the recent conversation and relevant order information may be sent to OpenAI (United States) to classify the request and generate the reply. Those data may be processed outside the EEA, including in the United States, under appropriate safeguards such as the Standard Contractual Clauses where applicable. Our automation's execution logs are retained for no longer than 7 days; OpenAI may retain abuse-monitoring logs under its applicable data controls and terms, while the conversation itself remains in Chatwoot. The assistant provides information and routes requests, but cannot itself execute refunds, refills or cancellations; requests requiring action are handled by our team, and you can ask to be put in touch with a person at any time.

9. Changes

We may update this policy. The updated version will be published on this page.

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